Which of the following is a benefit of effective customer service?

Higher customer retention is a key benefit of effective customer service because satisfied customers are more likely to continue doing business with a retailer. When customers feel valued and receive prompt, helpful service, they develop a stronger emotional connection to the brand. This loyalty leads to repeat purchases and can result in long-term relationships that are beneficial for any retail business.

In an environment where competition is fierce, maintaining a loyal customer base is crucial. Happy customers do not just return; they are also more likely to recommend the business to others and leave positive reviews, further enhancing the company's reputation and attracting new customers. In contrast, ineffective customer service can lead to dissatisfaction, increased turnover, and lost sales opportunities. Therefore, prioritizing effective customer service plays a vital role in sustaining and growing a business’s success.